Smart Coffee (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, distributors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our products. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
a. Personal Information
When you sign up for an account, make a purchase, or contact us, we may collect the following personal information:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (credit/debit card details, billing address)
- Account username and password
b. Non-Personal Information
We may also collect non-personal information such as:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited on our website
- Date and time of visit
- Referral source (how you arrived at our website)
c. Information from Third Parties
We may receive information about you from third parties, such as social media platforms or payment processors, to enhance your experience with our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To manage your account and provide customer support
- To communicate with you about your orders, promotions, and updates
- To improve our website, products, and services
- To analyze website traffic and user behavior
- To comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
4. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These include:
- Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
- Access Controls: Only authorized personnel have access to personal information, and they are required to keep this information confidential.
- Data Storage: We store your information on secure servers protected against unauthorized access and cyber threats.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you when you return to our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. International Data Transfers
Smart Coffee operates globally, and your information may be transferred to, and processed in, countries outside of your country of residence. These countries may have different data protection laws than your own. By using our services or providing your information, you consent to such transfers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Smart Coffee Email: admin@smartcoffee.ai
3709/10 Churchill Tower, Business Bay, Dubai, UAE
By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy.